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Message 1 of 2
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Laptop won’t turn on or charge

HP Recommended
HP Notebook Laptop 17-by0016cy
Microsoft Windows 10 (64-bit)

Hello, I have a problem.

I was using my laptop today and went to charge it. Before this I had already had some issues with the arm hinges coming up and displacing the internal charging port box, but I got it to stay so the adapter would connect. This time I plugged in the charger and it started charging, but a small light came from under the top left hinge like a fuse was blown and my laptop cut off right after. I can’t access my battery from the outside as the bottom is smooth with a few screws. It won’t charge, the charge indicator light doesn’t turn on when I plug it in and the laptop won’t turn on at all. Any help or recommendations would be appreciated!

HP Support Agent
HP Support Agent
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HP Recommended

@aprijo Welcome to HP Community!


I understand that the laptop will not charge.


Please perform the below steps and check.


Please connect to the external display and check for the display.


Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check.


If the issue still persists, please contact our phone support and check for the support option. They will help you.


Here is how you can get in touch with phone support.



1)Click on this link -


2)Select the product type.


3)Enter the serial number of your device or select let HP detect your product option.


4)Select the country from the drop-down.


5)You should see the HP phone support number or Chat option listed.


We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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