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TraceyMercado
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Message 1 of 2
204
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Lock in airplane mode

HP Recommended
Microsoft Windows XP
My computer did an update last night and now I am stuck in airplane mode, I need to unlock airplane mode from my keyboard if that is possible. I can not get past the first screen where you enter your pin due to airplane mode
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Barachiel
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Message 2 of 2
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HP Recommended

@TraceyMercado

 

Good Day. A warm welcome to the HP community. 

 

I reviewed the case regarding issues with the computer got stuck with the airplane mode. I will be delighted to assist you here.  

 

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 😉 

 

For better clarity and to assist you correctly, I would require more information regarding this:  

 

Did you try any troubleshooting steps before contacting us? How long are you facing this issue? 

 

For now please try these steps: Follow this document https://hp.care/2FDuuWg and perform a hard reset.

 

Once done, re-start the computer and check if it work's fine.

 

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue. 

 

The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂  

 

Hope this helps. Let me know how it goes. 😉

Barachiel
I am an HP Employee

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