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GiantsGoDown
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Message 1 of 2
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Locked out of my Outlook and ca't get in any way

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Serial: [removed per Rules Of Participation]
Microsoft Windows 10 (64-bit)

My son locked me out of my HP laptop. It wont accept my password or pin and Outlook says I don't know enough information to prove its my account.  Help me get back into my laptop please. 

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WAWood
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Message 2 of 2
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@GiantsGoDown

 

Hello;

Allow me to welcome you to the HP forums!

 

After three tries to login with the wrong password, you should see a message on the screen that says "System Disabled" along with a code, known as the Halt Code.
 
At that point, use another PC to connect to this website, enter the Halt Code and it will give you code you can then enter to reset your password:  https://bios-pw.org/

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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