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Michelle973
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Message 1 of 2
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Locked out of my desktop

HP Recommended
Envy23

I have an all-in-one desktop, Envy 23. Several weeks ago my password was changed and I do not remember it. I do not have a password reset disk.  How can I recover my password?

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Grzwacz
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Message 2 of 2
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HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

This forum does not support password remediation.

 

How did your password change? I have never had a PC arbitrarily change the password without my intervention.

 

Ransomware variants could possibly do this.

 

Regards

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