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Locked

‎03-15-2023 03:00 PM

HP Recommended
Product: HP ENVY Desktop - 750-217c

When I power on and I get to my lockscreen right away. I have no mouse or keyboard, even when

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1 person had the same question
1 REPLY 1

‎03-16-2023 04:09 PM

HP Recommended

Hi @A57df 

 

You seem to have no USB I/O. Try all available (front and back) USB ports on the PC.

 

Check to see if you can get to the HP UEFI Startup Menu using all USB ports. Shut down the PC. Start the PC. tap "ESC".

 

Can you navigate using mouse and keyboard outside of Windows?

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