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- Lockups on My HP Envy Desktop TE02

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05-06-2023 04:09 PM
Product: HP ENVY Desktop PC TE02-0000i (3Y3Q8AV)
Operating System: Microsoft Windows 11
Lock up with no error messages displayed. Happens within minutes of streaming YouTube and other videos. But it less frequently locks up during gaming and even just browsing in Microsoft Edge.
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