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HP Recommended
Hp envy 360
Microsoft Windows 10 (64-bit)

I changed a pen through my Microsoft account and now I cannot log on to my PC. I keep getting a message that I'm not online when I clearly was online at Microsoft and changed my passcode. How can it tell me that I'm not online when I went through Microsoft to change the passcode. And I can see that my device is clearly connected to my hotspot

1 REPLY 1
HP Recommended

I also contacted Microsoft and I have a case open with them. Everything that I did I did through my Microsoft account how in the world can I be locked out of my own PC.  I have successfully changed the passcode but when I attempt to change my PIN the system simply says I cannot do that at this time or it cannot do that at this time.  From my perspective this indicates that there is some type of conflict within Microsoft's authentication process that is preventing the system from generating a new PIN for me. Could it be perhaps that I had a different email address attached to this PC or a different Microsoft account perhaps. I did have a virtual machine active for a short time. It was an arduous process to discontinue that virtual machine. Perhaps this is part of the confusion looking for help here thank you.

 

 

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