Long start up

[User37]

My HP Pavilion desktop is about two weeks old.  I installed a printer and quicken.  That is all.  When it cameout of the box it started up no problem.  All of a sudden I am seeing a black screen for 7 minutes between my login scrreen and my home screen.  Can you tell me how to fix this?

 (virus scan comes back clean)

Thank You

[mdklassen · Accepted solution]

> Can you tell me how to fix this?

The answer is in one of the "hottest" topics on this forum:

https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/SOLVED-For-everyone-who-is-having-black-screen...

[Paul_Tikkanen]

Hi:

HP has just released this fix...

TITLE: HP Image Enhancement for System Logon

VERSION: 1.00 REV: A PASS: 1
DESCRIPTION:
This package provides an update to HP image prevents/fix long system logon
process.

PURPOSE: Critical
SOFTPAQ FILE NAME: SP81965.exe
SOFTPAQ MD5: 6c95f0e2e0779fa4f23039ac59cdd114
SUPERSEDES: None
EFFECTIVE DATE: September 16, 2017
CATEGORY: Software-Solutions
SSM SUPPORTED: Yes

PRODUCT TYPE(S):
Workstations;Consumer Desktops;Notebooks

http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe

[mdklassen]

>  http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe

Accompanying "release notes": http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.html

list the HP computers to which it applies.

[User37]

Thank You so much.