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Long start up

Microsoft Windows 10 (64-bit)

My HP Pavilion desktop is about two weeks old.  I installed a printer and quicken.  That is all.  When it cameout of the box it started up no problem.  All of a sudden I am seeing a black screen for 7 minutes between my login scrreen and my home screen.  Can you tell me how to fix this?

 (virus scan comes back clean)

 

Thank You

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> Can you tell me how to fix this?

 

The answer is in one of the "hottest" topics on this forum:

 

https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/SOLVED-For-everyone-who-is-having-black-screen...

 

 

 

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Hi:

 

HP has just released this fix...

 

TITLE: HP Image Enhancement for System Logon

VERSION: 1.00 REV: A PASS: 1
DESCRIPTION:
This package provides an update to HP image prevents/fix long system logon
process.

PURPOSE: Critical
SOFTPAQ FILE NAME: SP81965.exe
SOFTPAQ MD5: 6c95f0e2e0779fa4f23039ac59cdd114
SUPERSEDES: None
EFFECTIVE DATE: September 16, 2017
CATEGORY: Software-Solutions
SSM SUPPORTED: Yes

PRODUCT TYPE(S):
Workstations;Consumer Desktops;Notebooks

 

http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe

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http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe

 

Accompanying "release notes": http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.html

 

list the HP computers to which it applies.

 

 

 

 

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Thank You so much.

 

 

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