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MY computer is stuck on blue screen

‎01-01-2020 10:38 AM - last edited on ‎01-01-2020 10:50 AM by Moderator

Product: [edit]
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

Out of no where my computer got stuck on the blue screen that says “hp invent”.I wanted to do something on my computer and when I tried switching it on it just stayed on the blue hp invent screen and I have no idea why I only got this computer a year ago and I don’t understand so can someone please help me

 

thanks,

rafael

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HP Recommended

MY computer is stuck on blue screen

‎01-01-2020 05:04 PM - edited ‎01-01-2020 06:43 PM

Greetings,

Welcome to the forum.

I am not a HP employee.

 

I would think your PC cannot Power On Self Test (POST) if it is stuck. A product number (Link) would help to assist troubleshooting.

 

The "HP Invent" POST image suggests your PC may be an older product.

 

This symptom is usually a hardware problem.

 

I would have no idea what component is in trouble.

 

Regards

 

 

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