• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎04-04-2019 01:43 PM

HP Recommended
Product: HP Envy Model #700-327c
Operating System: Microsoft Windows 10 (64-bit)

My desktop unit has been working great for years! For some unexplained reason it's doesn't seem to be booting up and the display is black. When I turn the computer on, the led power lights for the desktop and display do come on indicating power.  The front of the desktop has a red light across the middle that come on but it normally fluctuates indicating activity but it just stays on. I can hear the fan but no other activity. Since I have no screen, I have to hold the power switch down until it turns off. The last time I had the desktop working, I ran a diagnostic test and it came back all good but the reason I ran the test was because I was having an issue of the system booting up which it eventually did. However, the system isn't booting up at this time.   Any help is appreciated!   Thanks. -Ed 

3 REPLIES 3

‎04-04-2019 02:47 PM

HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:

http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe

I suspect the CPU.

Was this reply helpful? Yes No

‎04-09-2019 11:25 AM

HP Recommended

Thank you Blue! I followed your suggestions, but no luck in resolving the issue. I took her to Best Buy and they advised itsi a motherboard issue, most likely  graphics card. I opted for a new computer!

Was this reply helpful? Yes No

‎04-10-2019 06:03 AM

HP Recommended

No

 

Sorta Sorted.

 

Sorry I didn't get a good result for you.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.