cancel
Showing results for 
Search instead for 
Did you mean: 
WainingWorld
New member
1 0 0 0
Message 1 of 2
153
Flag Post

Monitor is receiving power but not turning on

HP Recommended
HP Pavilion 20-b314 All-in-One Desktop PC
Microsoft Windows 8 (64-bit)

My monitor won’t turn on at all. The white light behind the monitor is on meaning it’s receiving power but the power button light won’t come on and it won’t turn on in general. I’ve tried unplugging and replugging everything but nothing is working.

 

Please help as soon as possible!

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
21,555 21,542 1,303 1,328
Message 2 of 2
Flag Post
HP Recommended

 

@WainingWorld

 

Welcome to HP Support Community

 

This seems to be a hardware problem with the monitor

 

I suggest you contact HP Support for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

KrazyToad
I Am An HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation