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HP Recommended

I've been trying to get a User Manual or my HP All-in-One but after almost two weeks of searching I couldn't find one. I hate the 'Virtual Assistant' but persevered and managed to 'chat' with a human and was told to call Support. Why couldn't the 'human' just email me a link? Anyway, I contacted Support and they eventually sent me a link (http://h10032.www1.hp.com/ctg/Manual/c07596073.pdf)

 

The problem is that when I click the link I get a 'Page Not Found.'

 

Minutes after sending the link Support 'close the case' so when I reply and tell them the link is useless I get an email from who knows where, in Spanish, German, French and Italian telling me the mailbox is not monitored. I am in the UK and now, at 1820 hours I can see below the message box that 'Your content was last auto-saved at 11:16 AM' I am also told, 'Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied.'

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Worked for me

BeemerBiker_0-1695749315170.png

 

Try another browser: edge, firefox, brave, etc.

check your popup blockers

 


I am a retired Principal Analyst, and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

View solution in original post

2 REPLIES 2
HP Recommended

Worked for me

BeemerBiker_0-1695749315170.png

 

Try another browser: edge, firefox, brave, etc.

check your popup blockers

 


I am a retired Principal Analyst, and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

HP Recommended

Many thanks, that worked.

 

However I can't understand how, when my email address includes 'Google' they send me a link that doesn't work on that OS. Thankfully I've been able to open the link and download what I wanted.

 

Thanks again.

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