02-14-2018 09:42 AM
Both desktops randomly turn off. Happens every day at least 2 times - can be as often as 5 times a day. Require power button to be pressed to turn on again. No warning.
02-14-2018 10:31 AM
Both desktops randomly turn off. Happens every day at least 2 times - can be as often as 5 times a day.
Require power button to be pressed to turn on again. No warning.
How new are the computers? Is the HP Warranty still valid? Have you contacted HP about the computers?
Do they turn-off while you are using them, or when they are idle?
Within "Settings", check the "power" settings -- the computers may be configured to automatically shutdown after NNN minutes of inactivity.
Are you using a power-bar with surge protection, or a UPS (Uninterruptible Power Supply) to send "smoothed" power to your computer?
02-14-2018 11:13 AM
I haven't talked to a rep yet from hp
02-14-2018 11:45 AM
Have you run the HP Hardware Diagnostics on both computers?
Have you opened them up, to see if the fans are still working, i.e., not failed, causing overheating?
Is the room temperature quite warm? Trying to a cool a computer in a hot room is problematic.
02-14-2018 12:07 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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