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- HP Community
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- Desktop Boot and Lockup
- My HP Pavilion HPE (desk top) is currently locked up in a co...
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09-01-2017 08:24 AM
My HP Pavilion HPE (desk top) is currently locked up in a continuous loop, i.e.; on my desk top screen the the circular spinning busy symbol never stops.
1. I tried ctrl-alt-del... nothing happened - the loop continued
2. I tried power down (power off) including unpluging the PC - I restarted nothing
3. I am running MS Office 7 - no issues for several months
Your help is welcome...
Solved! Go to Solution.
Accepted Solutions
09-01-2017 11:54 AM - edited 09-01-2017 12:11 PM
Hi GED12
Boot the PC and tap the "F8" key to see if it will boot in safe mode. Schedule a Checkdisk at reboot.
You may have a system driver conflict. It could be too many startup items or malware.
It could be a driver problem or a hardware problem. For example, your HDD or memory could be failing.
Have you tried to run any HP hardware diagnostics from a bootable USB stick or the HDD? All HP diagnostics options can be downloaded here. You can create a bootable USB stick using a different PC. Boot to the stick on your PC and run hardware diagnostics.
You did not provide a specific model but I think the HPE series uses HP Vision Diagnostics. But there may be some UEFI BIOS HPE systems in the wild.
I am trying to jog my memory on where the component diagnostics is on your PC so tap 'ESC" at boot to see if you can locate the diagnostic option.
Grzy
09-01-2017 11:54 AM - edited 09-01-2017 12:11 PM
Hi GED12
Boot the PC and tap the "F8" key to see if it will boot in safe mode. Schedule a Checkdisk at reboot.
You may have a system driver conflict. It could be too many startup items or malware.
It could be a driver problem or a hardware problem. For example, your HDD or memory could be failing.
Have you tried to run any HP hardware diagnostics from a bootable USB stick or the HDD? All HP diagnostics options can be downloaded here. You can create a bootable USB stick using a different PC. Boot to the stick on your PC and run hardware diagnostics.
You did not provide a specific model but I think the HPE series uses HP Vision Diagnostics. But there may be some UEFI BIOS HPE systems in the wild.
I am trying to jog my memory on where the component diagnostics is on your PC so tap 'ESC" at boot to see if you can locate the diagnostic option.
Grzy
09-04-2017 11:55 AM
Hi Grzy;
Your solution worked for me!
Ref: "Boot the PC and tap the "F8" key to see if it will boot in safe mode"
Next - I selected to start in safe mode (as suggested)
Next - I selected to restore to a previous time
It took about 10 minutes - there was an auto reboot and back to normal!
May God Bless You!
Thanks...GED
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