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Ameadors1
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Message 1 of 2
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My HP Pavilion desktop is stuck on the setup screen.

HP Recommended
Pavilion 500
Microsoft Windows 10 (32-bit)

I had to factory reset the desktop, however now that it has reset it is stuck in the setup process. When I choose the type of keyboard and the region that I am in it proceeds to set up then it just restarts and the setup screen appears again.

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
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Message 2 of 2
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HP Recommended

Hi:

 

If you can't get the factory reset to work, the only suggestion I can offer would be to try clean installing W10 as follows...

 

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

https://www.microsoft.com/en-us/software-download/windows10

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

Here are the steps to create the W10 USB flash drive installer...

Select Download tool now, and select Run.

If you agree to the license terms, select Accept.

On the What do you want to do? page, select Create installation media for another PC, and then select Next.

Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

Select which media you want to use:

USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

Then you can reinstall the drivers and available software from the PC's support page.

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