My HP Slim Desktop freezes

[Yoshie47]

My HP Slim Desktop windows 10 version 22h2 freezes up when idle and has to be turned off at tower, it can't be turned of any other way that I know off.  When I turn it back on it's fine until the next time it's idle.  Your help would be very much appreciated,

TIA

[Raj2111]

Hi @Yoshie47 

Welcome to the HP support community.
 

I understand that you are facing an issue with your computer, I am glad to assist you today.

To be able to assist you better please let me know if its overheating as well.

Please Test the hard drive: click here

You may also check this document: click here

Hope this helps!

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards, 

[Yoshie47]

Hi Raj2111

I have already tried the things you have mentioned and am told by  the tests everything is good. hmmmm  Any more ideas would be appreciated as this computer is only a couple of years old.

TIA Linda

[Raj2111]

Hi @Yoshie47 

I appreciate your efforts to try and resolve the issue. However, I recommend you get connected with Phone support for further assistance.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile,

-Regards