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My HP all in one windows 10 desktop Power on

‎01-16-2020 12:56 PM

Product: HP All IN ONE PC #3LB86AA#ABA
Operating System: Microsoft Windows 10 (32-bit)

My computer will not power on it displays a message Enter Power-on Password then a key symbol.  Please help I start a new work from home job and need to do a speed test for them.  Thank you for any guidance!

 

ErinD76

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My HP all in one windows 10 desktop Power on

‎01-16-2020 02:05 PM

@ErinD76 

You're combing two very different problems into one issue.

 

If the PC won't power on, then when you press the power button, nothing happens -- no lights, no screen, no fan noise.

 

If the PC powers on but then prompts for a password, that means it has a BIOS password set -- and we can't help you with that.

 

So, which it is?

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