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Gnosis13
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My HP laptop cannot get past a scrolling screen of green and purple

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Microsoft Windows 10 (64-bit)

The screen will load up with the black screen and the hp symbol and then go straight into a loading screen of blue and green and purple, just scrolling with a small square in the middle of the screen, too. It will not boot up and is very slow.

20210320_204503.jpg

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Gnosis13
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Also, it only started yesterday. I believe it might be a virus, which is preventing me booting up and loading.

Any suggestions would be helpful.

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praveenbv
HP Support Agent
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Hi @Gnosis13,

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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Gnosis13
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I was not able to read the exe files to assist with the repairing of my laptop as all the apps I have cannot read the exe files on my android phone to assist in fixing the non booting laptop! Very frustrating!

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praveenbv
HP Support Agent
HP Support Agent
2,972 2,971 109 146
Message 5 of 5
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Hi@Gnosis13,

 

We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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