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Len48
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Message 1 of 2
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My HP pavilion all in one is frozen after bios download update.

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I downloaded the bios update as recommended and now my computer is locked up .  Mostly black screen with some Processor type and bios revision in top left screen.  Bottom of screen says “ press the ECS key for startup menu”.   It is frozen here.   If I turn it off and back on this same screen appears.

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Len48 Welcome to HP Community!

 

I understand that after the BIOS update HP pavilion all in one is frozen.

 

Do not worry. I will try to fix the issue.

 

Please perform the below steps and check for the issue.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

 

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