cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 3
151
Flag Post
HP Recommended

My PC is not turning all the way on

Hp windows 10

My PC is choosing to either get stuck on the preparing automatic repair or it will load and tell me that " your PC has run into some problems and needs to restart" then will "restart" and stay stuck on the "preparing automatic repair" please help me, I need this problem to be fixed so I can finish my assignments.

2 REPLIES 2
Highlighted
Level 12
7,682 7,647 324 681
Message 2 of 3
107
Flag Post
HP Recommended

My PC is not turning all the way on

Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU

Please do not post Serial Numbers.

 


PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).


A Nod Is As Good As a Wink...
Lil_Boy_Blue

Reply
0 Kudos
Highlighted
New member
2 1 0 0
Message 3 of 3
92
Flag Post
HP Recommended

My PC is not turning all the way on

I followed all of your instructions and my computer is telling me that my "Hard Drive Short DST Check: FAILED". So what do I do now?

 

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation