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Camila123123
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Message 1 of 3
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My PC is not turning all the way on

HP Recommended
Hp windows 10

My PC is choosing to either get stuck on the preparing automatic repair or it will load and tell me that " your PC has run into some problems and needs to restart" then will "restart" and stay stuck on the "preparing automatic repair" please help me, I need this problem to be fixed so I can finish my assignments.

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Lil_Boy_Blue
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Message 2 of 3
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HP Recommended

Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU

Please do not post Serial Numbers.

 


PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

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Camila123123
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Message 3 of 3
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HP Recommended

I followed all of your instructions and my computer is telling me that my "Hard Drive Short DST Check: FAILED". So what do I do now?

 

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