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HP Recommended
255 G6 7th Generation AMD E2-9000e APU With AMD Radeon™ R2 Graphics 1.5GHz 2 Cores (500GB HDD, 4GB R
Microsoft Windows 8.1 (32-bit)
My PC keeps showing automatic repair then it goes black pls wat should I do
1 REPLY 1
HP Recommended

@Peace5 

Sorry no one has responded to your problem, but that is most likely because in this situation, there is nothing we here can do for you.

 

This error message is nearly always caused by Windows Update that fails, attempts to restore the working system, also fails in that, so it tried the Update again, fails -- and this "repair loop" then continues until you shut off the PC.  Basically, it's never going to be able to repair itself; otherwise, it would have done that already.

 

Also, MS no longer provides Win8.1 downloads you can use, so you would have to see if HP has Recovery Media you can purchase to restore your PC to working condition.

 

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".

If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support.

 

To contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Goto this page https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear.



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.