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‎11-09-2020 04:43 PM

HP Recommended
Product: HP Pavilion Desktop PC 570-p0xx
Operating System: Microsoft Windows 10 (64-bit)

Sirs,

Every time I need to use my PC I have the same recurring problem. After switching on, it is 5 minutes before Windows Spotlight shows; nothing thereafter, for ever. Mouse movement activates the cursor across the screen but left click freezes the cursor. My external hard drive stops its intermittent fast flashing and remains as solid light. A few minutes after the freeze up, the monitor goes to sleep. At this time, I have to switch off the main button on the PC cabinet, wait one minute and then switch on again to go through the whole boot up process again. At this time the cursor does not freeze and the ‘sign in’ window appears. Signing in is then successful but no matter what application I am using the cursor will freeze spasmodically over a period of about 20/30 minutes. Only then am I able to use the machine trouble free. I’ve turned off all apps at start up but with no effect on the problem.

I'm not getting satisfactory results from Microsoft Community as yet.

Guidance please.

1 REPLY 1

‎11-10-2020 03:52 PM

HP Recommended

@Keithboy 

Just to see what happens, disconnect the external drive and then reboot the PC.  My guess is that it will boot then very quickly.



I am a volunteer and I do not work for, nor represent, HP
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