04-28-2018 09:36 AM
My Pavilion Desktop 510-p199na won’t boot up. I don’t know much about computers, but managed to run a hardware diagnostics test, which logged the following ‘Failure ID’ GLY60W-8HR93N-XD4F7F-60X903.
I’d be grateful for any advice as to what this ID reference refers to & how I can get back up & running.
N.B. I DID have a screen flash up for a couple of seconds earlier which suggested that a fan wasn’t working (I don’t know what caused the screen to appear, but I haven’t been able to get it back since).
But I HAVE had the cover off & powered up & both of the two visible fans seem to be working fine.
The PC is just over 12 months old, has been working fine up until this morning & I haven’t knowingly installed anything new on it recently.
I can’t get Windows to start, I can’t start it in Safe Mode & none of the Options from the HP troubleshooting menu make any difference e.g. system restore, start-up repair etc
04-28-2018 10:28 AM - edited 04-28-2018 10:36 AM
Try these posted troubleshooting articles and see if you can narrow down the issue.
The error code that you posted translates to a generic checksum error which could be a number of different devices. The most common is a bad hard drive.
Create the USB diagnostic flash drive using the latest HP Diagnostics and see if the error is more specific with a different error code.
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 10 x64
Custom PC - Z390, i7-9700K, 32GB, dual 512 GB NVMe, dual 512 SSDs, 2K screen, OC'd to 5 Ghz, NVIDIA 2080TI 11GB