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HP Recommended
Example: Pavilion p6240f
Microsoft Windows 10 (64-bit)

My HP Pavilion p6240f desktop powers up but then hangs up on the blue HP startup page, the one with the hand and 4 F function key options - none of which work.  I've restarted repeatedly after fixing a power up problem but can get no further than this screen - I never reach windows or my normal desktop screen.  I may have had a recent windows update.  Can you help me?

1 REPLY 1
HP Recommended

@Trainman2

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Are you able to get to the BIOS screen using the F10 key?

 

If you are unable to get to BIOS, please contact HP Support in your Region for Service Options

 


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.