Create an account on the HP Community to personalize your profile and ask a question
10-19-2020 09:34 AM
Product: Example: Pavilion p6240f
Operating System: Microsoft Windows 10 (64-bit)
My HP Pavilion p6240f desktop powers up but then hangs up on the blue HP startup page, the one with the hand and 4 F function key options - none of which work. I've restarted repeatedly after fixing a power up problem but can get no further than this screen - I never reach windows or my normal desktop screen. I may have had a recent windows update. Can you help me?
1 REPLY 1
10-22-2020 04:06 AM
Welcome to HP Community
I have gone through your Post and would like to help
Are you able to get to the BIOS screen using the F10 key?
If you are unable to get to BIOS, please contact HP Support in your Region for Service Options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community