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‎01-12-2022 09:49 PM - edited ‎01-12-2022 09:54 PM

HP Recommended
Product: HP All-In-One 22-dd0224
Operating System: Microsoft Windows 10 (64-bit)

So, long story short, my dad brought me a computer from Best Buy on my birthday (on Nov 18, 2021) & when I started using it everything was going pretty fine until a week ago or something the computer completely stopped turning on. I noticed that when the ac power adapter was plugged, I heard no fan, no led light, everything just stopped working. I tried searching on Youtube how to fix it and nothing was helpful, so anyone can help me try to fix it. Any employee or somebody who is an expert can sort this issue.

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2 REPLIES 2

‎01-12-2022 10:31 PM

HP Recommended

@Juizz --  computer from Best Buy on my birthday (on Nov 18, 2021)

 

Good news: your new HP computer comes with a 12-month warranty.

Contact HP Support, and open a claim against the warranty.

HP should repair/replace your computer, at HP's expense.

 

Or, talk to Best Buy, since the computer is less than 60 days old.

Maybe, they will exchange it, or at least give you store-credit to be used to buy a replacement.

 

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‎01-13-2022 08:34 AM - last edited on ‎01-21-2022 01:39 PM by

HP Recommended

@Juizz 

You have to go online to the HP site, fill out a form to create a support case and then, you get  useful contact info. 



I am a volunteer and I do not work for, nor represent, HP
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