cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 0 0 0
Message 1 of 2
281
Flag Post
HP Recommended

My Touchsmart 610 randomly freezes up.

Touchsmart 610 xt series
Microsoft Windows 10 (64-bit)

This a relatively new problem.  Believe that the problem may be related to operating temperature

1 REPLY 1
Highlighted
Level 12
Level 12
6,006 5,992 565 1,264
Message 2 of 2
253
Flag Post
HP Recommended

My Touchsmart 610 randomly freezes up.

Hi

 

I can't locate your product using Touchsmart 610xt.

 

Random freezing can be caused by high thermals, failing hardware, or hardware drivers.

 

Download the free Speccy portable software.

 

Run the 64 bit .exe file to check temps.

 

The latest version (1709) of Windows 10 is also causing problems on older PC's. Open Search/Cortana (if possible, given the instability of your system), type winver to check the version.

 

I found a Touchsmart 610-1250xt that may be your PC. This product shipped in 2011 with Windows 7.

 

You may have to go back to the factory operating system if you are having stability problems with Windows 10, version 1709.

 

Tom

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation