My all in one will not turn on

[Gyvr69]

All in one touch

Windows 11 home

Will not turn on

green light in back turns on

Comp will not turn on

[Hawks_Eye]

Hi @Gyvr69 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your HP All-in-One Touch is receiving power (since the green light turns on) but isn't booting up. Here are some troubleshooting steps to try:

 

Step 1: Perform a Hard Reset

1. Turn off the computer and unplug it from the power source.
2. Press and hold the power button for 30 seconds to discharge residual power.
3. Reconnect the power cord directly to a wall outlet (avoid surge protectors).
4. Turn the computer back on and check if it boots.

Step 2: Check Power Supply & Connections

• Ensure the power cable is securely connected to both the computer and the outlet.
• Try plugging the computer into a different outlet to rule out power issues.
• If using a power adapter, check for visible damage or try a different adapter.

Step 3: Reset BIOS (If Possible)

1. Turn off the computer and unplug it.
2. Press and hold the power button for 15 seconds.
3. Reconnect the power cord and turn the computer back on.
4. If the computer starts, enter BIOS settings (F10 at startup) and reset to default.

Step 4: Check for Display Issues

• If the computer powers on but the screen remains black, try connecting an external monitor via HDMI or DisplayPort.
• If the external monitor works, the issue may be with the built-in display.

Step 5: Run HP Diagnostics

1. Restart the computer and press F2 to enter HP Hardware Diagnostics.
2. Run a System Test to check for hardware failures.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye