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- My all in one windows will not started up, right now I see a...

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03-26-2024 06:33 PM
My all in one windows will not started up, right now I see a black screen with a blue box that says(Hard disk Error3F5) I did that and still it's say disk is bad . But I only had it for 2 years and haven't used it much. Help, please.
03-27-2024 10:45 AM
While it's unusual for a drive to fail in 2 years, I've had one fail in only 3 months -- so it does happen.
You will need to replace the drive and after that, reinstall Windows to it.
If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.
The recovery drive can then be used to install Windows and the HP drivers and utilities that originally came with your PC.
You will need a working PC and a 32GB USB stick to hold the recovery files. Here is the link:
https://www.youtube.com/watch?v=xmtXOU40vxk
You use the Microsoft Store to download the actual tool:
https://apps.microsoft.com/detail/9mtks9pr7r3n?rtc=1&hl=en-us&gl=us
If you use a different PC to run the tool, you will have to provide your PC's product number. Here is an HP link for finding that information:
https://support.hp.com/us-en/document/ish_2039298-1862169-16
Here's a video from HP Support about using the Cloud Recovery Tool:
https://www.youtube.com/watch?v=P7AwuKNJKS4
I am a volunteer and I do not work for, nor represent, HP