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fchristian
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My computer never shuts off all the way

HP Recommended
Pavilion All-In-One 27-a127c
Microsoft Windows 10 (64-bit)

My HP Pavilion All-In-One 27-a127c never shuts off all the way. When I try to shut it down, hibernate it, or even put it to sleep, it only shuts down to a point where only the cooling fan is still quietly running and the power LED is still on, and to get it to turn on again, I have to hold down the power button and turn it on again, otherwise it's unresponsive. The firmware version is 15.50.0.0 (according to device manager) and the BIOS version for the HP 81B7 motherboard is F.50.

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KrazyToad
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Message 2 of 2
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@fchristian

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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