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My computer screen is dark

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Windows 10 HP

My windows 10 HP computer's screen is showing a very faint screen. The brightness buttons on my keyboard are not changing the brightness. The computer is physically too dark to use. The only thing that is slightly visible is anything that is white. But when I connect it into a monitor, the monitor shows no errors and the screen shows up fine. Please help me.

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Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.


I have gone through your Post and would like to help


This is a Hardware issue with the computer screen since the external monitor works fine


I have sent you a private message with the next course of action


Please check your private message icon on the upper right corner of your HP Forums profile.


Next to your profile Name, you should see a little blue envelope


Thank you 😊


I Am An HP Employee

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