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CTatum84
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Message 1 of 2
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My computer turned off last night. Light on the back is on, screen will not turn on.

HP Recommended
Envy p-2014 AIO 27in
Microsoft Windows 10 (64-bit)

It turned off last night. It will not turn back on. LED(white) was on, that's all. Never happened before. Please, This was more than I can afford and I don't have a warranty to it anymore.

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@CTatum84

 

I suggest you perform a Power Drain. You can refer to this Link: https://support.hp.com/in-en/document/c01684768

 

If issue persists please contact HP Support for Service Options. Since the computer is out of warranty there will be a charge

 

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

 

Thank you 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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