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Message 1 of 2
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My computer turned off last night. Light on the back is on, screen will not turn on.

HP Recommended
Envy p-2014 AIO 27in
Microsoft Windows 10 (64-bit)

It turned off last night. It will not turn back on. LED(white) was on, that's all. Never happened before. Please, This was more than I can afford and I don't have a warranty to it anymore.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



I suggest you perform a Power Drain. You can refer to this Link:


If issue persists please contact HP Support for Service Options. Since the computer is out of warranty there will be a charge


Click on this link - and select your Country to get the Contact details for HP Support


Thank you 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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