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‎01-10-2021 01:11 PM

HP Recommended
Product: Example: Pavilion 500-336
Operating System: Microsoft Windows 10 (32-bit)

HP Pavilion 500-336

will not go beyond HP logo, just shows dots spinning. 

1 person had the same question
2 REPLIES 2

‎01-13-2021 11:16 AM

HP Recommended

hi@Brenda15, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps from the document:-

 

https://support.hp.com/us-en/document/c02693833

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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‎01-16-2021 06:41 AM

HP Recommended

Greetings! 

  

This message is from the HP Support team, 

  

Just needed to know if all your queries were resolved? 

  

If not, I could help you get there. 

  

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

  

Have a great day ahead! 

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