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Brenda15
New member
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Message 1 of 3
402
Flag Post

My computer won’t go beyond the HP logo

HP Recommended
Example: Pavilion 500-336
Microsoft Windows 10 (32-bit)

HP Pavilion 500-336

will not go beyond HP logo, just shows dots spinning. 

2 REPLIES 2
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 330 397
Message 2 of 3
Flag Post
HP Recommended

hi@Brenda15, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps from the document:-

 

https://support.hp.com/us-en/document/c02693833

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 330 397
Message 3 of 3
Flag Post
HP Recommended

Greetings! 

  

This message is from the HP Support team, 

  

Just needed to know if all your queries were resolved? 

  

If not, I could help you get there. 

  

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

  

Have a great day ahead! 

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