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My computer won't take me past the logo screen that says f11 system recovery but I'm getting no resp

Hp
Microsoft Windows 7 (32-bit)
My computer quit working the only thing I get when I turn the computer on is the HP logo window with f11 system recovery and some other prompts but it does not let me get a reaction from the keyboard when I try to push those prompts
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My computer won't take me past the logo screen that says f11 system recovery but I'm getting no resp

One of those "other" prompts could be to run the HP Hardware Diagnostics.

Try that, and see if it will run.

Select the "disk-drive" tests.

You'll probably get some sort of "failure" report, regarding your disk-drive.

 

This implies:

* replacement of the disk-drive (Is the warranty still valid?),

* reinstallation of Windows

* probable "loss" of all your personal files on the disk-drive

 

Please do not shoot the messenger!  :Crying:

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