cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 1 0 0
Message 1 of 6
172
Flag Post
HP Recommended

My desktop opens up to Windows picture, date and time function, but login does not appear and neit

Pavilion 200 all in one
Microsoft Windows 10 (32-bit)
My desktop opens up to Windows picture, date and time function, but login does not appear and neither the keyboard nor the mouse are recognized or function.
5 REPLIES 5
Highlighted
Level 12
11,043 11,017 577 1,658
Message 2 of 6
160
Flag Post
HP Recommended

My desktop opens up to Windows picture, date and time function, but login does not appear and neit

You're not the first to report these symptoms, caused by a "bad" Windows Update (released on Shrove Tuesday, February 13, 2018).

 

See: https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/my-wireless-mouse-and-keyboard-...

 


-----------

Welcome to this forum.

Please click the purple/white "Thumbs Up" icon for every response that is helpful.

Also, please click "Accept As Solution" for the best response.

 

0 Kudos
Highlighted
New member
3 1 0 0
Message 3 of 6
149
Flag Post
HP Recommended

My desktop opens up to Windows picture, date and time function, but login does not appear and neit

These links do not help me. Can anyone actually offer advice that helps?

I can’t do ANYTHING.
I can’t get logged on.

0 Kudos
Highlighted
New member
2 1 0 0
Message 4 of 6
144
Flag Post
HP Recommended

My desktop opens up to Windows picture, date and time function, but login does not appear and neit

I’m having the exact same problem really frustrating
0 Kudos
Highlighted
Level 12
11,043 11,017 577 1,658
Message 5 of 6
137
Flag Post
HP Recommended

My desktop opens up to Windows picture, date and time function, but login does not appear and neit


These links do not help me. Can anyone actually offer advice that helps?
I can’t do ANYTHING.
I can’t get logged on.

From: https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/Touch-Screen-and-Mouse-not-work...

 

02-23-2018 01:43 PM


How [do] i uninstall withour my mouse or touchscreen working? 


Restart Windows a few times, each time holding-down the ON/OFF button, until it shuts off.

After a few of these, restart Windows, and it should show the "Recovery" screen.

Select "System Restore", and pick a checkpoint on/after 10 AM on Shrove Tuesday, February 13, 2018, and restore your computer to that date/time, i.e., before Windows Update applied the "bad" update.


-----------

Welcome to this forum.

Please click the purple/white "Thumbs Up" icon for every response that is helpful.

Also, please click "Accept As Solution" for the best response.

 

0 Kudos
Highlighted
Level 12
11,043 11,017 577 1,658
Message 6 of 6
103
Flag Post
HP Recommended

My desktop opens up to Windows picture, date and time function, but login does not appear and neit

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation