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‎11-12-2020 12:38 PM

HP Recommended
Product: HP 21-2020z AiO
Operating System: Microsoft Windows 10 (64-bit)

I was watching a show on my desktop, and it crashed.  No matter what I do it will not boot up.   Tried resetting the computer and that was unsuccessful.   I get a failure ID U4JF02-7B2A9V-QFFV6K6OWR03

 

1 REPLY 1

‎11-13-2020 05:20 PM

HP Recommended

@Arogne 

That error code means your disk drive is failing and needs to be replaced.

Once you have the replacement drive, read the information below about HP Could Recovery to be used to restore your PC to working condition:

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP
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