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Arogne
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Message 1 of 2
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My desktop won't turn on.

HP Recommended
HP 21-2020z AiO
Microsoft Windows 10 (64-bit)

I was watching a show on my desktop, and it crashed.  No matter what I do it will not boot up.   Tried resetting the computer and that was unsuccessful.   I get a failure ID U4JF02-7B2A9V-QFFV6K6OWR03

 

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WAWood
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Message 2 of 2
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HP Recommended

@Arogne 

That error code means your disk drive is failing and needs to be replaced.

Once you have the replacement drive, read the information below about HP Could Recovery to be used to restore your PC to working condition:

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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