cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
214
Flag Post
HP Recommended

My hp 2009m desktop cpu

Hp 2009m
Microsoft Windows 10 (32-bit)
My computer is stuck in reset mode for 24hrs on 1%. I need to know what to do to fix this issue because it won't go past that.
1 REPLY 1
Highlighted
Retired
Retired
17,747 17,730 1,296 2,010
Message 2 of 2
176
Flag Post
HP Recommended

My hp 2009m desktop cpu

Hi! @Shawana1,  Thanks for stopping by the HP Support Forums!

 

I understand you did a reset on your PC and it is stuck at 1% for more than 24 hours.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

 

Do you get any error message while your PC is stuck on the windows screen?

 

Please provide the product number of your PC to assist you better.

 

As you mentioned you did a reset on your PC and it is stuck at 1% for more than 24 hours.

 

Try few steps recommended below.

 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset." Use the following steps to perform a hard reset on a computer:

  1. Turn off the computer completely; disconnect the power cord from the back of the computer.

  2. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

  3. Reconnect the power cord and turn on the power.

    • If the computer starts, you are done.

 

Try restoring the BIOS to default and check if it helps.

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

If the issue still persists try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC.

 

If the diagnostics test passes on your PC try performing a complete system recovery on your PC.

 

Refer this article to know more information about performing a system recovery on your PC.

 

Note: Performing a recovery will erase the data on your PC. 

 

If you are not able to perform restore or recovery on your PC. Please contact HP support and order a set of recovery discs to reimage the operating system.

 

Link to contact HP.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this works!

Have a wonderful day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation