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My hp envy x360 is on blank startup with cursor

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My laptop has a blank screen after I put my password in. I did the control alt delete and brought up the task manager and I tried to end the run once wrapper like I was told to but there is no run once wrapper for me to click on to end.  What else can I do? 

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@Shayla1122

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you perform a Reset and let me know how it goes

 

Link: https://support.hp.com/in-en/document/c04742289

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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