cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Gnosis13
Level 1
4 2 0 0
Message 1 of 2
269
Flag Post

My hp laptop still cannot get past the hp logo screen which just loops and then the barcode rolling

HP Recommended
HP Laptop 15-bw0xx
Microsoft Windows 10 (32-bit)

My laptop will not proceed upon powering on and booting up, past the HP logo screen which just loops, over and over. If it does manage to get past the logo screen then I am met with a screen of multi colored bar codes just scrolling down. That's it!

I have asked a question within this community before and I have tried all the suggestions, inc. diagnostic checks, system checks, virus checks, all have passed. I cannot get into the system recovery as I do not know what the admin password is. I do not recall ever needing to use it. 

In any case the only other thing that I have not been able to try is removing the battery. This is due to one of the sliders to access the battery is locked and will not slide. 

Please advise.

1 REPLY 1
MarcusC
Moderator
Moderator
2,588 2,499 119 672
Message 2 of 2
Flag Post
HP Recommended

Hey @Gnosis13 

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation