Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

My laptop won't boot up. Did a hard disk test. Failure ID code: 608CXO-6QWA3U-RXJ2W1-60T403 came up.

HP Recommended
Microsoft Windows 7 (64-bit)

My laptop won't boot up. Did a hard drive test. Failure code: 608CXO-6QWA3U-RXJ2W1-60T403 appeared. Does anyone know what that indicates? And what will be my next step to repair?

Level 21
Level 21
129,900 120,077 19,651 30,030
Message 2 of 2
Flag Post
HP Recommended



The error code translates to one word...Failed.


99% of the time you get one of those failure codes, you need to replace the hard drive and reinstall the operating system.


Below is the link to the service manual for your notebook, where you can find the hard drive removal and replacement procedure.


You will need to have a way to reinstall W7, because your notebook originally came with W8 64 bit from HP.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation