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HP Recommended
Hp pavilion gaming 690-0013ni DT PC
Microsoft Windows 10 (64-bit)

So how it all started. My pc was doing auto repair at the beginning of start up and during the process the power whent out. So now my pc starts up with hp logo and after that the screen goes blank and i hear 4 beeping sounds(2long beeps and then 2short beeps) i did a diagnostic test and the ram is fine but when i scan the hard drive at 12% its stops and says it fails. Can any one maby help me? Please. 

1 REPLY 1
HP Recommended

@Wirths Welcome to HP Community!

 

I understand that you are getting 2 long and 2 short beep sound.

 

The issue seems to be the hardware part.

 

I would suggets you conatct our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


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