Create an account on the HP Community to personalize your profile and ask a question
08-31-2018 10:17 PM
08-31-2018 11:09 PM - edited 08-31-2018 11:12 PM
What is the exact model-number?
For example: HP ENVY h8-1414 Desktop PC Product Specifications states:
Product number: H3Z00AA
Release date: 27-Sep-2012
Country/region sold in: United States
which implies that this computer is about 6 years old -- well beyond its initial one-year HP Warranty.
Given the exact model-number, your computer could be similarly old.
So, it could be the motherboard that is failing.
With the computer powered-off, and the AC power-cord removed, remove the side-panel, and look at the capacitors on the motherboard. If any are leaking or bulging, your motherboard is "toast" -- it would be time to replace the entire computer.
08-31-2018 11:18 PM
I listened to the beep codes, and it tells me
"Unable to start flashing (such as when missing a utility or BIOS image)" what does this mean and how can I fix that?
The term "flashing" means the process of updating the BIOS (Basic Input Output Software) on the motherboard.
Since you were extremely-unlikely to be "flashing", look at the rest of that document, for another explanation for the same "beep-codes".
Did you read something online about holding-down the "Windows" and "B" keys, while powering-on your computer? If so, that is one way to attempt to start the "flashing" process.
08-31-2018 11:27 PM
That must be the wrong beep code then, I'll look for the correct one
The beep-code is correct, but your interpretation could be incorrect.
Check those capacitors on the motherboard -- motherboards of that vintage were suspectible to "blown" capacitors.
They just did not last as long as they were expected to last.
08-31-2018 11:32 PM
The only other beep code that matched is
"Unable to initialize video or video card required but not installed"
how can I fix this?
It depends on the exact model-number of your computer, which is _____________________________
Some models have video circuitry "integrated" onto the motherboard.
Some models have add-in graphic adapter cards, that connect to the motherboard.
Some models have "both".
The possible fixes are:
* if integrated, add-in a graphic adapter card, which will supercede the integrated circuitry,
* remove the add-in graphic adapter card, and then re-insert it, to make sure that it connects properly,
* replace the add-in graphic adapter card,
* remove the add-in graphic adapter card, and connect the monitor to the integrated port.