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HP Recommended
OMEN 30L Desktop PC GT13-1000a (207P7AV)
Microsoft Windows 11

I have an omen 30l desktop pc and I was doing a local reinstall full reset on it and it had gotten unplugged during it and now I don't get display on my monitor but pc does turn on and my keyboard and mouse don't get power from the pc either what do I do?

1 REPLY 1
HP Recommended

Try a hard reset as described here in steps 1-1 through 1-7  Do not try 2 or 3, just the hard reset.

 

If the reset does not work then try again but on step 1-7 hold down the power button for 30 seconds instead of just pressing it.

 

If the mouse and keyboard do not light up then possibly a surge damaged the power supply or motherboard.

 

check warranty and call for repair info:
https://support.hp.com/us-en/checkwarranty
https://www.hp.com/us-en/contact-hp/ww-contact-us.html

 

 

you can get an estimate on-line

1) Click on this link -
https://support.hp.com/us-en/contact-hp

 


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