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My screen is black and blank at startup and I cannot get past it

Envy curved 34
Microsoft Windows 10 (64-bit)
The computer downloaded the new BIOS and now it will turn on and stay at the glowing black screen. I cannot get past that. I have been disconnected from HP customer support 7 times. Needless to say I am frustrated and already behind on a project. This computer is ONE MONTH OLD.
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HP Recommended

My screen is black and blank at startup and I cannot get past it

Hi

 

Since you are posting in the Desktop area you can try recovery procedures found at this HP Support link.

 

You may have to Contact HP Support to create an RMA if the recovery fails.

 

Tom

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