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‎12-16-2018 04:46 PM

HP Recommended

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1 REPLY 1

‎12-17-2018 07:35 PM

HP Recommended

@Jessica0523

 

Welcome to HP forums, I see that your computer is stuck in HP logo.

 

I have a few steps that should help,  

HP PCs come with two sticks of memory and have two memory slots. If you experience a black screen or blue screen with HP logo, the problem could be with one of the sticks of memory or with one of the memory slots.   

 
To determine what is causing the failure, try to isolate the problem by:  

  • Performing a memory self-test   

  • Checking for loose memory modules   

  • Testing the memory modules   

  • Testing the memory slots  
     
    For more details: Click here 

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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