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490505
Level 1
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Message 1 of 5
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Nes installation for HP Assistante Services

HP Recommended
HOM30EA#ABZ
Microsoft Windows 7 (64-bit)

When I try to reinstall the HP Assistant Service, that once was preinstalled on the HD of the desktop, where I have to change the original HD for a crash of the same, the system ask me to access as administrator, even if I start as administrator, how I am.

Someone can help me to solve this situation, because I try to modify some parameters, but the window asking to access as administrator continue toi appear.

Of corse, the installatio routine doesn't go on and interrupt it self because I'm not recognized as Administrator (?!)

Thank to whom will help me

Enrico Lencioni

[personal information removed]

4 REPLIES 4
CherylG
Level 17
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Message 2 of 5
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HP Recommended

Download and Save HP SA here. Once it has downloaded right click and choose Run as administrator:

http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

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490505
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Thank you to whom have replied to my inquiring.

I follow the suggestion but the situation remain the same.

Even after having clicked with the right button of maouse and opened as administrator, at a meoment appear a window tellin me :" Run access with the administrator rights before installing HP Support assistant".

So the simply suggestion is not valid. It seems too easy to be correct.

Someone has a solution to suggest me?

Best regards to CheryIG.

Enrico Lencioni

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CherylG
Level 17
44,714 38,155 3,356 11,469
Message 4 of 5
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HP Recommended

Frankly, I have never seen anyone post about HP SA requiring Admin access. Are you the only user on the computer? Are you an Admin acct?

The steps here may help resolve it:

https://www.quora.com/How-can-one-install-applications-on-Windows-7-without-administrator-privileges

**Click Accept as Solution on a Reply that solves your issue**
***Click the Thumbs-Up button as a way to say Thanks!***

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mdklassen
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Message 5 of 5
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> Even after having clicked with the right button of mouse and opened as administrator,

 

Was the mouse-pointer pointing to the folder that contains the HP Support Assistant,

or was it pointing at the actual file that is the program that installs the software?

 

What is the Italian translation of "run as administrator" versus "open as administrator" ? Is there a difference?

 

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