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_Elena_
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New Desktop All-in-one does not turn on (black srceen)

HP Recommended
HP Pavilion 24-f0011ur
Microsoft Windows 10 (64-bit)

Hi!

I have just bought an HP Desktop All-in-One (HP Pavilion 24-f0011ur) and have problems with turning it on. The power light on the back is on, but when I push the power button nothing happens. The screen stays black, keyboard and mouse (usb) also do not seem to have power (no lights on).

What is wrong and is there a quick solution for this problem or should I just return it?

 

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rapidre33
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HP Recommended

It sounds like a faulty Power Brick but since its brand new and expensive I would return it in 2 seconds for a new one. 

 

It should work out of the box for the prices we pay for PC's 

 

Good Luck.

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