Good evening! With the coronavirus restrictions and shops shut, hoping someone can help!
we bought a HP pavilion laptop about a month ago and it won’t turn on now. I used it this morning to conduct some work, shut it down as per normal using shutdown buttons and now when we come to turn it on, the fan comes on for 5 secs with the power light and then shuts off. No screen comes on or any other noises.
we have held the power button down for 10-30 seconds, we’ve unplugged the power cable (unable to remove the internal battery), held down windows button and D and power, escape button and F12......but nothing!!
can anyone offer any other methods? Or answers to this or is this more a hardware problem and needs to be sent away?
If you CAN, to find out the problem, you would need to be able run hardware diagnostics by pressing the Esc key repeatedly and then, when the HP Startup Menu appears, select Diagnostics (usually F2) and let it run.
If you can NOT do that, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.
You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.
-------------------- If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then having HP do this is an inexpensive option for you. In that case, you should contact HP Customer Support to see about having it repaired or replaced under warranty.
To contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Here is the link: https://support.hp.com/us-en/contact-hp Step 2. Enter Product number or select to auto detect Step 3. Scroll down to "Still need help? Complete the form to select your contact options" Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear. -------------------- If your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.